# DOA and Customer Support

**URL:** https://discourse.securinghardware.com/t/doa-and-customer-support/120
**Category:** APA #1: Embedded & IoT Systems
**Created:** [March 3, 2026, 2:04pm UTC](https://discourse.securinghardware.com/t/doa-and-customer-support/120 "2026-03-03T14:04:18Z")
**Posts on this page:** 1
**Page:** 1

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### Author: ![incibe-lab](https://discourse.securinghardware.com/letter_avatar_proxy/v4/letter/i/848f3c/32.png) [@incibe-lab](https://discourse.securinghardware.com/u/incibe-lab)
#### Post date: [March 3, 2026, 2:04pm UTC](https://discourse.securinghardware.com/t/doa-and-customer-support/120/1 "2026-03-03T14:04:18Z")

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I keep listening along the videos about contacting you for help, but i had an issue and sent an email but still no response yet.  
My microscope cam arrived broken and need a replacement, but don’t know who to ask it for, maybe this forum is the way?

thanks! 😉